Shipping, Exchanges, & Return Policy

General Delivery Details

Lashleys.Co LLC reserves the right to ship orders at any time, at its discretion. You will receive an email confirmation once your order has been placed. After your order has shipped, you will receive another email with tracking details. If the tracking number is not included in that initial shipping email, it may still be in the process of being generated. Generally, we ship our packages using UPS, USPS, or FedEx — This is determined by the shipping cost, along with which shipping provider offers their shipping services to the delivery location of the package.

Some shipping companies may allow you to customize delivery preferences such as “leave in mailbox,” “leave at doorstep,” or “deliver face-to-face.” However, the ability to choose a preferred delivery method is not guaranteed.

If you haven’t received a tracking number, please email us — we’re always happy to update you on the status of your order.

Note: Lashleys.Co is not responsible for lost or stolen packages.

If an incorrect delivery address is provided, the customer is responsible for paying any additional delivery costs. If an order was marked as delivered but is believed to be lost or stolen, the customer agrees to release and waive any claims against Lashleys.Co LLC, Ashley Bryan, their affiliates, and delivery workers. This includes claims resulting from negligence or legal fault of any kind.

If you believe your package was lost or stolen, please email us — we are more than happy to assist in any way we can.

Our email: Lashleys.co@gmail.com | Alternatively, if you would like to contact us, you can do so via LiveChat found on our website. We generally respond to any messages we receive via email or LiveChat within 1-3 business days. Please note that business days for us are Monday through Friday. We generally do not respond to messages on Saturday or Sunday. Any day of the week, we generally respond between 9:00am - 5:00pm PST. 

We kindly ask that customers refrain from sending multiple messages in an attempt to expedite their position in our fulfillment or response queue, as doing so will not alter the order in which kits are processed and shipped, or the messages are answered. 

PLEASE NOTE:

Due to high order volumes, shipping delays may occur due to weather events, carrier issues, or COVID-19 related disruptions. We kindly ask for your patience.

Weekend & Holiday Shipping

Orders placed on federal holidays (including Thanksgiving, Christmas Eve, and New Year’s Eve) may be processed on the next business day following the holiday or weekend. Additionally, we typically do not drop off packages to our shipper on weekends. Instead, we drop off packages on business days, between Monday and Friday. Once you're package is shipped, you will receive an email containing the package's tracking number and any other included tracking information. 

Returns, Exchanges & Product Policy

At Lashleys.Co LLC, our mission is to deliver only the highest quality products and services. Due to the hygienic nature of our products and the customized assembly of each order, please carefully review the following:

🚫 All Product Sales Are Final

We do not offer refunds or exchanges on any products. This includes lash courses, lash kits, tools, adhesives, or any other product sold through Lashleys.Co LLC.

This policy is in place to protect the health and safety of our customers and to ensure all products remain sterile and uncompromised.

Lash Kit Add-On Pricing Policy 

If a student purchases a course without a lash kit and later decides they would like to purchase a lash kit separately, the lash kit must be purchased at its standard full retail price. 

For example, if a student enrolls in the Beginner Lash Course for $385, but later wants to add the Beginner Lash Kit, the kit will be sold at its full retail value of $289 (or whichever price it is listed at during that time). While we occasionally offer special promotions where lash courses and kits are bundled at a discount (ie., Beginner Lash Course + Kit for $490), these bundle savings are only available at the time of initial purchase and cannot be applied retroactively. 

We understand that there may be instances where a customer believes they selected the kit option during checkout; however, it is the customer’s responsibility to review the contents of their cart before completing the purchase. In order to maintain fairness to all students, we are unable to retroactively apply bundle pricing under any circumstance.

Defective Products

If a customer believes they received a defective item (e.g., a broken tool in their lash kit), they must:

  • Email us with photos and a clear description of the defect.

  • Receive approval from our team before initiating an exchange.

  • Pay for the shipping costs associated with the replacement.

Upon approval and payment of shipping, a replacement item will be shipped within 14 business days (delivery time may vary based on location).

Customs Delays & Tariffs

Due to recently implemented U.S. import tariffs, some shipments from our international suppliers may experience unexpected delays while being processed through customs. In addition to increased duties, these new regulations can affect the time it takes for materials to reach our facility. 

We order supplies found in our lash kit products based on incoming lash kit orders, and although we proactively keep inventory on hand, some kits may experience a delay if we are waiting on specific items from our supplier. We truly appreciate your patience and understanding as we work around these external delays. 

Product Substitutions

In rare cases, if a specific item becomes unavailable or backordered from our supplier, Lashleys.Co reserves the right to include a comparable or upgraded alternative of equal value in lash kits. All substitutions are made with the same high standards of quality and functionality that we're known for. 

Kit Color Variations Disclaimer

Please note that the color or aesthetic of products included in our lash kits may vary based on the season or promotional campaign. For example, our Autumn Kits may feature orange-themed tools and accessories (supplies). While the core functionality and quality of the products remain consistent, we cannot guarantee specific colors. By purchasing, you acknowledge and accept that kit contents may differ slightly in appearance from promotional images.

Course Voucher Terms

Course vouchers are intended for gifting purposes only. Each voucher is fully refundable within 14 days of purchase (includes Saturday and Sunday) if it remains unused (unclaimed and a course has not been accessed). However, once a voucher is claimed (or a course has been accessed) — especially by the same person who originally purchased it — we consider the course redeemed, and the refund offer is no longer applicable. 

If a course voucher is claimed by the purchaser themselves, it will be treated as a self-enrollment and not as an unused gift. In such cases, no refund will be issued, even if it is within the 14-day window. 

We do not offer installment plans on our course vouchers. All voucher purchases must be paid in full at the time of checkout. 

A course voucher is considered "claimed" once the recipient's name appears in our online learning system or internal roster. Once a course is assigned to a student's portal, our backend system tracks their enrollment status, including course access and progress (even if the completion percentage remains at 0%).

Please note: Even if the course has not yet been started, the act of claiming the voucher and receiving access to our training platform constitutes enrollment in our academy. Therefore, no refunds will be issued once a voucher has been claimed, regardless of course progress. 

General In-Person Service Refunds

On rare occasions was a client unhappy with the outcome of their service and we sincerely apologize on our company's behalf for any inconveniences. However, unfortunately Lashleys.Co LLC does not offer refunds for services that have already been completed. We do not offer refunds for services and deposits. It is simply the client's responsibility to review the results of their service, after the service has been completed and the client is still on the Lashleys.Co LLC property. The client then has the ability and time to communicate with their technician (or artist) on any changes or alterations they'd like to make. The technician (or artist) will confirm if any changes or alterations can be done. Once a client exits the Lashleys.Co LLC property, no further alterations will be done free of charge. We strive to make every client satisfied with the results of their service, however if the non-desired results are achieved, unfortunately we can not refund the client for their service. 

Written By Lashleys.Co LLC Founder & Business Owner,