General Delivery Details
Lashleys.Co LLC reserves the right to ship orders at any time, at its discretion. You will receive an email confirmation when your order has been made. Once your order has been shipped, you will receive an email with the shipping information and a tracking number. If the tracking number is not on the initial shipping email, then the tracking number may still be in the process of being made. Some of the shipping companies we use may allow you to customize details of your delivery time, options, and preferences. Preferences include the following: Leave order in mailbox, porch, doorstep, or deliver order face to face. The ability to choose your preferred way of delivery is not guaranteed. If you don't receive a tracking number in the email stating that your order has shipped, please do not hesitate to email us as we would love to update you on the status of your package and if possible, provide you with the tracking number for your package.
Lashleys.Co LLC is not responsible for lost or stolen packages.
If the incorrect delivery address is provided, the customer is responsible for paying all extra delivery costs. If an order has been delivered by Lashleys.Co LLC, but the package was stolen or lost, the customer fully releases, waives, covenant not to sue, agree to hold harmless, and forever discharge Ashley Bryan, Lashleys.Co LLC., their affiliates, agents, employees, officers, directors, independent contractors, and any and all partnerships, corporations, or companies associated with them, from any and all liabilities, demands, claims, losses, injuries, or damages, including court cases and attorney’s fees and expenses, of any nature arising out of or relating to the Lashleys.Co LLC order or delivery, even though caused in whole or in part by a pre-existing defect, the negligence (weather sole, joint, or concurrent), gross negligence, strict liability or other legal fault of the delivery worker (deliverer), Lashley.Co LLC. It is my express intent that the above release includes the release of the delivery worker (deliverer), Lashleys.Co LLC (including the individuals and entities listed above) from the consequences of their own negligence. If you believe that your package was lost or stolen, please do not hesitate to email us as we are more than happy to assist you with this.
PLEASE UNDERSTAND THAT DUE TO HIGH RECORD VOLUMES OF ORDERS, COVID-19 CLOSURES, AND WEATHER EVENTS THERE MAY BE A DELAY TO AN ORDER OR DELIVERY.
Weekend and Holiday Shipping
All orders placed on Federal Holidays (also including, Thanksgiving, Christmas Eve and New Year’s Eve) may be processed on the next business day following the weekend or holiday(s).
Returns and Exchanges
It is our mission at Lashleys.Co LLC to deliver products and provide services of only the highest quality. Due to issues of hygiene, Lashleys.Co LLC cannot accept returns or exchanges for products where the product(s)'s packaging or the product(s) itself has been opened.
Lashleys.Co LLC accepts returns for eligible products, however, for us to approve of a product return, the product(s) must follow this criteria;
1) The product(s) packaging or product(s) itself can not have been used or opened.
2) The product(s) MUST be the product(s) shipped out by Lashleys.Co LLC and not by another company.
3) The product(s) must arrive to us without any missing parts or pieces.
The customer is responsible for paying the shipping costs for the return. The customer will need to email Lashleys.Co LLC and Lashleys.Co LLC will provide the customer with an invoice to where the customer can proceed to make the payment for the shipping costs. Once the invoice payment has been successfully processed, Lashleys.Co LLC will email the customer the shipping label which will need to be placed on the return package. Lashleys.Co LLC invests time into assembling packages and organizing the products in the package in a way where there is a low chance the product(s) will be damaged during shipping.
Once a return has been approved, the shipping cost(s) have been covered, and we have received the product(s), we will issue a refund to the customer within 7 business days. The refund will be issued to the card that was used to purchase the order.
If a customer received a defective product(s) in the mail (for example in their Classic Masterclass Course Classic Lash Kit), the customer will need to email Lashleys.Co LLC to inquire for a product exchange. Similar to the return policy, the customer will need to pay for any and all shipping costs. For Lashleys.Co LLC to process an product(s) exchange, the customer will need to email Lashleys.Co LLC, get the exchange approved by a Lashleys.Co LLC product return and exchange staff member, and the shipping costs will need to be paid for by the customer. If an inquiry for an exchange is approved and the shipping cost(s) have been paid without any remaining balance, Lashleys.Co LLC will ship the customer the new product within 7 business days. The package itself may arrive after 7 business days.
General In-Person Service Refunds
On rare occasions was a client unhappy with the outcome of their service and we sincerely apologize on our company's behalf for any inconveniences. However, unfortunately Lashleys.Co LLC does not offer refunds for services that have already been completed. We do not offer refunds for services and deposits. It is simply the client's responsibility to review the results of their service, after the service has been completed and the client is still on the Lashleys.Co LLC property. The client then has the ability and time to communicate with their technician (or artist) on any changes or alterations they'd like to make. The technician (or artist) will confirm if any changes or alterations can be done. Once a client exits the Lashleys.Co LLC property, no further alterations will be done free of charge. We strive to make every client satisfied with the results of their service, however if the non-desired results are achieved, unfortunately we can not refund the client for their service.
