Shipping, Exchanges, & Return Policy

General Delivery Details

Lashleys.Co LLC reserves the right to ship orders at any time, at its discretion. You will receive an email confirmation once your order has been placed. After your order has shipped, you will receive another email with tracking details. If the tracking number is not included in that initial shipping email, it may still be in the process of being generated.

Some shipping companies may allow you to customize delivery preferences such as “leave in mailbox,” “leave at doorstep,” or “deliver face-to-face.” However, the ability to choose a preferred delivery method is not guaranteed.

If you haven’t received a tracking number, please email us — we’re always happy to update you on the status of your order.

Note: Lashleys.Co LLC is not responsible for lost or stolen packages.

If an incorrect delivery address is provided, the customer is responsible for paying any additional delivery costs. If an order was marked as delivered but is believed to be lost or stolen, the customer agrees to release and waive any claims against Lashleys.Co LLC, Ashley Bryan, their affiliates, and delivery workers. This includes claims resulting from negligence or legal fault of any kind.

If you believe your package was lost or stolen, please email us — we are more than happy to assist in any way we can.

PLEASE NOTE:

Due to high order volumes, shipping delays may occur due to weather events, carrier issues, or COVID-19 related disruptions. We kindly ask for your patience.

Weekend & Holiday Shipping

Orders placed on federal holidays (including Thanksgiving, Christmas Eve, and New Year’s Eve) may be processed on the next business day following the holiday or weekend.

Returns, Exchanges & Product Policy

At Lashleys.Co LLC, our mission is to deliver only the highest quality products and services. Due to the hygienic nature of our products and the customized assembly of each order, please carefully review the following:

🚫 All Product Sales Are Final

We do not offer refunds or exchanges on any products. This includes lash courses, lash kits, tools, adhesives, or any other product sold through Lashleys.Co LLC.

This policy is in place to protect the health and safety of our customers and to ensure all products remain sterile and uncompromised.

Defective Products

If a customer believes they received a defective item (e.g., a broken tool in their lash kit), they must:

  • Email us with photos and a clear description of the defect.

  • Receive approval from our team before initiating an exchange.

  • Pay for the shipping costs associated with the replacement.

Upon approval and payment of shipping, a replacement item will be shipped within 14 business days (delivery time may vary based on location).

General In-Person Service Refunds

On rare occasions was a client unhappy with the outcome of their service and we sincerely apologize on our company's behalf for any inconveniences. However, unfortunately Lashleys.Co LLC does not offer refunds for services that have already been completed. We do not offer refunds for services and deposits. It is simply the client's responsibility to review the results of their service, after the service has been completed and the client is still on the Lashleys.Co LLC property. The client then has the ability and time to communicate with their technician (or artist) on any changes or alterations they'd like to make. The technician (or artist) will confirm if any changes or alterations can be done. Once a client exits the Lashleys.Co LLC property, no further alterations will be done free of charge. We strive to make every client satisfied with the results of their service, however if the non-desired results are achieved, unfortunately we can not refund the client for their service.